Sort for Customer Support
Supercharge customer support processes by making databases accessible. Sort adds guardrails to ensure data is checked by additional users, such as administrators, before any changes are made.
• Make internal databases accessible
• Workflows to propose data changes and improve transparency
• Approval workflows to ensure data changes are correct
The easy button for data changes
Any time a support issue requires data to be changes, customer support agents can click on (or even describe) the data that needs to be changed. When a Change Request is created in Sort, it can be approved by an administrator or team lead, to ensure the data change is correct.
No need to build internal tools for updating data
Sort makes it easy for anyone in your organization, regardless of team or technical abilities, to suggest data changes. Sort provides a workflow to ensure bad changes don't get applied to the database. If you've heard of GitHub pull requests, imagine those same workflows for data.
“With Sort, my clients no longer need to spend time or money building admin portals for data changes. Instead, their support staff can easily (and securely) suggest changes directly in the database, no SQL required!
Since all change requests must be reviewed and approved by an admin before being applied, my clients remain in control of their data quality and rest easy knowing that bad data will be rejected before ever making it to production.”
Anthony Pecchillo, AP Development
Suggest data changes directly in the database, instead of filing issues and sending emails
Support teams can use Sort to directly suggest data changes in a database. Filing issues, sending emails, or Slack messages can be avoided since Sort provides a full workflow for data changes, including transparency across the entire team.
The easier it is to suggest data improvements, the more people can contribute. With more eyes on your data, more data quality issues can be caught and fixed - that's why Sort makes it easy for your organization to contribute to your data. And don’t worry about being overwhelmed by the volume of incoming changes, Sort allows you to keep it all managed so you can sleep well at night.
